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Delivery & returns
Delivery methods, prices and times
Delivery in Metropolitan France, Belgium, Monaco and Luxembourg. - Home delivery (Colissimo - 1 to 3 working days): 5,90€ - Free for orders over 60€. - Point relais (Colissimo Point Retrait - 2 to 5 working days): 3,50€ - Free for orders over 30€. De
How can I track my parcel?
Once your order has been shipped, you will receive a confirmation email containing your tracking number and a tracking link. Click on “Track my order” to see the progress of your order. 💡Don't forget to check your spam and advertising emails if you
Is it possible to change the delivery address or method?
Depending on the progress of your order, our warehouse may still be able to modify your delivery address. Please contact our customer service as soon as possible: Contact form. However, it's not possible to modify the delivery method once your order
How do I make a return?
Simplified returns. You have 30 days to return all or part of your order if you change your mind. We will refund your order, using the original method of payment, upon receipt of your package. 1- Prepare your parcel: your products must be intact, uno
My order was returned to the sender
Damaged parcel or delivery incident. If your parcel has been damaged or has not been delivered correctly, please contact our customer service department as soon as possible. We will organize a new shipment as soon as possible. Contact us. Overdue pic
Delivery to the USA
We no longer offer delivery to the United States through our official website. However, no worries our partner website Baronesse will allow you to place orders from the United States.