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My order
I want to modify or cancel my order
Once your order has been validated, it cannot be modified or cancelled. If you don't want to keep your products, you can return them, in perfect condition and unopened, within 15 days of receipt, to the following address: PAYOT Customer Service - 40/
I have a problem with my order
Missing or faulty items. If a product is missing from your parcel or has a receipt damage, please contact our customer service department as soon as possible. To help us process your request, please attach a photo of the parcel or product concerned.
I forgot to add my promotional code
It happens, don't worry! If you forgot to enter your promotional code before placing your order, please write to us with your order number and the offer you want. Our customer service will be happy to find the best solution for you. Contact us
First order, welcome offer
To take advantage of your welcome code, enter the code WELCOME20 in the “Discount code or gift card” field in your cart. Please make sure to enter it in capital letters and without spaces.The offer is valid for purchases of 60€ or more.
I haven’t received my samples
I haven’t received my samples. It is possible that a small error occurred with your order. You can contact our customer service team, who will quickly find a solution for you!Contact us. How to add samples to your next orders. For your upcoming order