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My order

I want to modify or cancel my order

Once your order has been validated, it cannot be modified or cancelled. If you don't want to keep your products, you can return them, in perfect condition and unopened, within 15 days of receipt, to the following address: PAYOT Customer Service - 40/

I have a problem with my order

Missing or faulty items. If a product is missing from your parcel or has a receipt damage, please contact our customer service department as soon as possible. To help us process your request, please attach a photo of the parcel or product concerned.

I forgot to add my promotional code

It happens, don't worry! If you forgot to enter your promotional code before placing your order, please write to us with your order number and the offer you want. Our customer service will be happy to find the best solution for you. Contact us