I have a problem with my orderUpdated 15 days ago

Missing or faulty items

If a product is missing from your parcel or has a receipt damage, please contact our customer service department as soon as possible.

To help us process your request, please attach a photo of the parcel or product concerned. Our team will do all it can to provide you with a rapid and appropriate solution.

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Your parcel is indicated as delivered, but you haven't received anything?

We'd like to reassure you: it occasionally happens that the carrier indicates a parcel as “delivered” even though it's not actually delivered until the following day, or even the next working day. It is also possible that your order has been given to a neighbor, your guardian or delivered to a local shop.

We invite you to check with your neighbors and go to the nearest post office with your ID.

If your parcel cannot be found after 48 hours, we invite you to open an inquiry with the carrier and contact our customer service department.